|
|
Queue Manager for Cisco CallManager - Licence - 1 managed system at Backoffice
Queue Manager for Cisco CallManager - Licence - 1 managed system
SV-QM-CCME-1
|
This product is no longer available.
|
QUEUE MANAGER is a powerful tool for adding queuing capabilities to operators on IP Telephony implementations based on Cisco Systems CallManager Express (CCME). Through a web interface it is possible to define different queues, composed by a certain number of operators. It is easily possible to customize audio prompts for calls on hold, busy or no-answer on every queue and define call distribution policies based on random or priority. QUEUE MANAGER is very useful in those implementations where queuing capabilities are needed. Used in conjunction with Stonevoice IVR Manager, it provides a complete "contact centre" solution for SMB customers. QUEUE MANAGER is targeted to those companies with an IP Telephony infrastructure based on Cisco CallManager Express who are looking for a powerful but cost effective queuing tool for operators. Everything is configured through a simple web interface as for all Stonevoice applications. QUEUE MANAGER is based on the Cisco CallManager Express B-ACD feature. When a call arrives into the system, it tries to connect the first available operator in a queue. If all operators are busy for that queue, then it prompts the user with an audio prompt easily customizable through a web interface. When the first operator becomes available, QUEUE MANAGER redirects the call. Queue Manager monitors the state of the redirection and, if the call was not answered by the operator in a defined timeout, it goes back into the queue. Queue Manager can handle multiple queues so that a different set of operators can be used for every specific queue. Every operator is able to login/logout to the queue with a single key on his IP Phone, giving the queue a dynamic and flexible behavior.| Product Description | Queue Manager for Cisco CallManager - licence | | Category | Internet & communication applications | | Subcategory | Internet & communication - IP telephony | | License Type | Licence | | License Qty | 1 managed system | | License Pricing | Standard |
GENERAL |
| Category | Internet & communication applications |
| Subcategory | Internet & communication - IP telephony |
SOFTWARE |
| License Type | Licence |
| License Qty | 1 managed system |
| License Pricing | Standard |
|
|
|
