|
|
ADIC Gold Support Plan Zone 1 - Extended service agreement - parts and labour ( for 23U tape library ) - 1 year ( 1st or 2nd or 3rd or 4th or 5th year ) - on-site - 24 hours a day / 7 days a week - 4 h at Backoffice
ADIC Gold Support Plan Zone 1 - Extended service agreement - parts and labour ( for 23U tape library ) - 1 year ( 1st or 2nd or 3rd or 4th or 5th year ) - on-site - 24 hours a day / 7 days a week - 4 h
7-00218-05
|
This product is no longer available.
|
ADIC's Gold Support Plan provides a leading class of service for organizations with around-the-clock high-availability requirements or complex IT environments. The Gold Support Plan provides on-site support 24 hours a day, seven days a week, with a four-hour target response time. Gold customers also have priority access to ADIC's expert telephone support.| Product Description | ADIC Gold Support Plan Zone 1 - extended service agreement - 1 year - on-site | | Type | Extended service agreement | | Service Included | Parts and labour | | Location | On-site | | Full Contract Period | 1 year | | Support Period | 1st or 2nd or 3rd or 4th or 5th year | | Response Time | 4 hours | | Service Availability | 24 hours a day / 7 days a week | | Covered Configurations | 23U tape library |
GENERAL |
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 1 year |
| Support Period | 1st or 2nd or 3rd or 4th or 5th year |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Covered Configurations | 23U tape library |
DETAILS |
| Service & Support Details | Extended service agreement - parts and labour - 1 year - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday
Technical support - preventive maintenance - 1 year - availability: 9 hours a day ( 8:00 AM - 5:00 PM ) / Monday-Friday
Product info support - web knowledge base access - 1 year
New releases update - 1 year |
|
|
|
