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McAfee PrimeSupport Hardware RMA Year 1 - Extended service agreement - replacement - 1 year - shipment - SBD - Silver at Backoffice
McAfee PrimeSupport Hardware RMA Year 1 - Extended service agreement - replacement - 1 year - shipment - SBD - Silver
RAX500EP1AAA
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This product is no longer available.
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Complementing Network Associates existing leading-edge software support solutions, this PrimeSupport Hardware Program is designed to address and meet the needs customers have for different levels of problem resolution, and fixes for all of their installed network infrastructure hardware. For customers who don't need immediate on-site assistance, Network Associates PrimeSupport RMA enables customers to receive the necessary replacement unit or component for their hardware devices within one business day after the service call is received. Because the replacement parts are shipped overnight airfreight, customers can quickly and easily resolve technical difficulties with replacement parts or systems, resulting in minimum downtime.| Product Description | McAfee PrimeSupport Hardware RMA Year 1 - extended service agreement - 1 year - shipment | | Type | Extended service agreement | | Service Included | Replacement | | Location | Shipment | | Full Contract Period | 1 year | | Response Time | Same business day |
GENERAL |
| Type | Extended service agreement |
| Service Included | Replacement |
| Location | Shipment |
| Full Contract Period | 1 year |
| Response Time | Same business day |
| Pricing Type | Network Associates Commercial Silver |
DETAILS |
| Service & Support Details | Extended service agreement - replacement - 1 year - shipment - response time: same business day
Technical support - phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday
Technical support - web knowledge base access - 1 year - availability: 24 hours a day / Monday-Sunday
Technical support - e-mail consulting - 1 year |
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