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Symantec Essential Support - Technical support - emergency phone consulting - 1 year - 24 hours a day / 7 days a week - 30 min - for Altiris Total Management Suite with Software Virtualization Solution (SVS) - trade up licence - 1 node - volume - 5000-9999 licences - upgrade from Altiris Client Management Suite Level 1 at Backoffice
Symantec Essential Support - Technical support - emergency phone consulting - 1 year - 24 hours a day / 7 days a week - 30 min - for Altiris Total Management Suite with Software Virtualization Solution (SVS) - trade up licence - 1 node - volume - 5000-9999 licences - upgrade from Altiris Client Management Suite Level 1
58301E-04
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This product is no longer available.
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Because critical IT processes run all hours of the night you need 24x7 access to Symantec's best-in-class support engineers - a team of experts with the industry's most comprehensive knowledge and experience in availability, security, performance and compliance software. Whether your company is small or large, local or multinational, a service interruption can mean significant loss to your business. Symantec recommends Essential Support Services as the minimal level of protection for most businesses. Symantec Essential Support provides around-the-clock access to Symantec's technical experts, with faster response time goals than Basic Maintenance Support.| Product Description | Symantec Essential Support technical support - 1 year - for Altiris Total Management Suite with Software Virtualization Solution (SVS) | | Service & Support | Technical support | | Service Included | Emergency phone consulting | | Full Contract Period | 1 year | | Response Time | 30 min | | Service Availability | 24 hours a day / 7 days a week | | Software Title | Altiris Total Management Suite with Software Virtualization Solution (SVS) | | License Type | Trade up licence | | License Qty | 1 node | | License Pricing | Volume / 5000-9999 licences | | Upgrade from | Altiris Client Management Suite Level 1 |
GENERAL |
| Type | Technical support |
| Service Included | Emergency phone consulting |
| Full Contract Period | 1 year |
| Response Time | 30 min |
| Service Availability | 24 hours a day / 7 days a week |
SOFTWARE |
| Software Title | Altiris Total Management Suite with Software Virtualization Solution (SVS) |
| License Type | Trade up licence |
| License Qty | 1 node |
| License Pricing | Volume / 5000-9999 licences |
| Upgrade from | Altiris Client Management Suite Level 1 |
DETAILS |
| Service & Support Details | Emergency phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1
Phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday
New releases update - 1 year
Security alert notification - 1 year |
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